Operations Coordinator (Hargeisa)

Recruiting Organisation: Shaqo Kaab Solutions (on behalf of a confidential client)
Job Reference: SKS-JD-OPS-OPC-HGA-2026-V01
Department: CEO Office
Reports To: Chief Executive Officer (CEO)

About This Opportunity

Shaqo Kaab Solutions is recruiting this position on a confidential basis on behalf of a client based in Hargeisa, Republic of Somaliland. The Client is an established financial institution that values operational efficiency, sustainable growth, and professional integrity, and is seeking a capable Operations Coordinator to support its CEO Office. All applications and enquiries are managed directly by Shaqo Kaab Solutions; candidate information is shared with the Client only for shortlisted applicants.

Job Purpose

The Operations Coordinator operates in a lean team environment to keep the Project Management Office running while also handling executive support. The role serves as the operational backbone for the Client’s executive leadership team, ensuring seamless day-to-day operations, strategic project execution, and cross-functional communication.

Key Responsibilities

Operational Efficiency

• Identify and implement process improvements to enhance the efficiency of the CEO Office.
• Manage internal and external stakeholder relationships, including vendors, board members, and investors.
• Oversee office logistics, including supplies, technology setup, and event coordination as needed.

Strategic Project Coordination

• Track progress on high-priority initiatives and strategic projects, providing regular status updates.
• Coordinate cross-departmental teams to ensure alignment on goals, timelines, and deliverables.
• Assist in data analysis, research, and preparation of reports to support decision-making.

Executive Support & Office Management

• Manage the CEO’s calendar, scheduling meetings, appointments, and travel arrangements with precision and flexibility.
• Prepare briefing materials, agendas, and documentation for executive meetings and board presentations.
• Screen and prioritise incoming communications, ensuring timely responses and appropriate escalation.
• Maintain confidentiality and handle sensitive information with the utmost integrity.

Qualifications & Experience

Education: Bachelor’s degree in Business Administration, Management, or a related field.

Experience: Minimum of 2 years of experience in operations, executive support, or project coordination. Experience working directly with executives is highly preferred.

Key Skills & Competencies

• Exceptional organisational and time-management skills with a keen attention to detail
• Strong written and verbal communication skills, with the ability to interact professionally at all levels, and strong interpersonal skills and a collaborative mindset
• Proficiency in Microsoft Office Suite
• Ability to think critically, anticipate needs, and solve problems proactively
• Demonstrated ability to work independently and handle ambiguity in a dynamic environment
• Strong problem-solving skills and a keen ability to manage multiple priorities with discretion and professionalism
• High level of discretion and ethical judgment when handling confidential information
• Resilient and adaptable, with a positive, can-do attitude
• Self-starter who takes initiative and ownership of tasks from start to finish

Reporting Structure

• Reports to: Chief Executive Officer (CEO).
• Direct Reports: None.

Working Conditions

Primarily based at the Client’s Hargeisa office, supporting the CEO Office in a lean team environment. Must be available to support urgent executive scheduling or operational matters outside standard working hours when required.

Remuneration & Benefits

Competitive compensation package commensurate with qualifications, experience, and scope of responsibility, in line with the Client’s approved salary structure. Entitlement to annual leave, sick leave, and public holidays in accordance with the Labour Law and Company policy.

Equal Employment Opportunity

The Client is an Equal Opportunity Employer and does not discriminate based on gender, age, nationality, disability, religion, clan affiliation, or any other protected status under applicable Labour Law and other applicable regional laws. All employment decisions are based on merit, qualifications, and organisational needs.

This job description is not exhaustive and is intended to describe the general nature and level of work being performed. The Client reserves the right to amend, revise, or reassign duties as organisational needs evolve.