Senior Systems Analyst (Hargeisa)

Recruiting Organisation: Shaqo Kaab Solutions (on behalf of a confidential client)
Job Reference: SKS-JD-IT-SSA-HGA-2026-V01
Department: Information Technology
Reports To: Chief Technology Officer (CTO)

About This Opportunity

Shaqo Kaab Solutions is recruiting this position on a confidential basis on behalf of a client based in Hargeisa, Republic of Somaliland. The Client is an established financial institution that values operational efficiency, sustainable growth, and professional integrity, and is seeking a capable Senior Systems Analyst to support its Information Technology function. All applications and enquiries are managed directly by Shaqo Kaab Solutions; candidate information is shared with the Client only for shortlisted applicants.

Job Purpose

The Senior Systems Analyst analyses the Client’s systems and plans solutions to resolve issues, ensuring long-term effectiveness. The role evaluates processes and methods, and proposes modifications and additional system components or new systems to meet user needs, as expressed in specifications and other documentation.

Key Responsibilities

Systems Administration & Infrastructure

• Administer and maintain IT systems, including hardware, software, network features, servers, virtualisation platforms, and cloud infrastructure.
• Ensure high availability and performance of core banking systems, payment platforms, and internal applications.
• Manage Active Directory, identity and access controls, and privileged account governance.
• Monitor system performance, capacity, and uptime; proactively address risks and bottlenecks.
• Implement and maintain backup, disaster recovery, and business continuity solutions.
• Apply security patches, hardening standards, and vulnerability remediation in line with banking regulations.
• Support audits and ensure compliance with regulatory and security frameworks.

Systems Analysis & Project Delivery

• Communicate with management and employees to determine system requirements.
• Prepare cost-benefit analysis reports for proposed upgrades.
• Test new systems to validate functionality.
• Use project management methodologies to develop project plans and manage cost, resources, and delivery.
• Deploy functional solutions including system testing and validation.
• Develop functional specifications for system developers.
• Use data and process modelling techniques to create system specifications.
• Act as a central reference providing guidance in system project decision-making.

Troubleshooting & Incident Management

• Troubleshoot complex infrastructure issues and provide root cause analysis.
• Manage infrastructure changes, releases, and incident responses.

Automation & Optimisation

• Automate routine administrative tasks.
• Identify and evaluate inefficiencies and recommend optimal business practices, system functionality, and behaviour.

Collaboration & Leadership

• Collaborate with network, security, and application teams.
• Mentor junior administrators and contribute to operational best practices.

Documentation & Training

• Create user and trainer documentation.
• Conduct formal training sessions.

Qualifications & Experience

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications such as Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, or VMware Certified Professional (VCP) are an advantage.

Experience: 5–7 years of experience in system administration, preferably in banking or financial services. Strong expertise in Windows Server and/or Linux administration. Experience with virtualisation platforms (VMware, Hyper-V), storage systems, and backup technologies. Hands-on experience with Active Directory, DNS, DHCP, and Group Policy. Experience with monitoring tools and log management systems, cloud platforms (AWS or Azure), infrastructure-as-code tools (Terraform, Ansible), and SIEM tools and endpoint security solutions. Knowledge of security standards and regulatory requirements (PCI-DSS, SOX, ISO 27001). Experience with scripting and automation.

Key Skills & Competencies

• Strong attention to detail and operational discipline
• Ability to work under pressure
• Effective communication with technical and non-technical stakeholders
• Proactive risk identification and mitigation
• Leadership and mentoring capabilities
• Analytical skills capable of solving problems and explaining solutions clearly
• Understanding of networking fundamentals (TCP/IP, firewalls, load balancers)
• Strong troubleshooting and problem-solving skills

Reporting Structure

• Reports to: Chief Technology Officer (CTO).
• Direct Reports: Junior Systems Analyst / Administrator.

Working Conditions

Primarily based at the Client’s Hargeisa office, supporting core banking systems and IT infrastructure. Must be available to support urgent incident response or infrastructure matters outside standard working hours when required.

Remuneration & Benefits

Competitive compensation package commensurate with qualifications, experience, and scope of responsibility, in line with the Client’s approved salary structure. Entitlement to annual leave, sick leave, and public holidays in accordance with the Labour Law and Company policy.

Equal Employment Opportunity

The Client is an Equal Opportunity Employer and does not discriminate based on gender, age, nationality, disability, religion, clan affiliation, or any other protected status under applicable Labour Law and other applicable regional laws. All employment decisions are based on merit, qualifications, and organisational needs.

This job description is not exhaustive and is intended to describe the general nature and level of work being performed. The Client reserves the right to amend, revise, or reassign duties as organisational needs evolve.