Junior Systems Analyst / Administrator (Hargeisa)

Recruiting Organisation: Shaqo Kaab Solutions (on behalf of a confidential client)
Job Reference: SKS-JD-IT-JSA-HGA-2026-V01
Department: Information Technology
Reports To: Senior Systems Analyst

About This Opportunity

Shaqo Kaab Solutions is recruiting this position on a confidential basis on behalf of a client based in Hargeisa, Republic of Somaliland. The Client is an established financial institution that values operational efficiency, sustainable growth, and professional integrity, and is seeking a capable Junior Systems Analyst / Administrator to support its Information Technology function. All applications and enquiries are managed directly by Shaqo Kaab Solutions; candidate information is shared with the Client only for shortlisted applicants.

Job Purpose

The Junior Systems Analyst / Administrator supports the day-to-day operation, monitoring, and improvement of the Client’s IT systems. The role involves assisting with system maintenance, troubleshooting issues, and supporting infrastructure projects under the guidance of senior team members. The ideal candidate is proactive, detail-oriented, and eager to develop hands-on experience in enterprise IT environments.

Key Responsibilities

Systems Administration & Maintenance

• Assist in administering and maintaining IT systems including servers, operating systems, and applications.
• Support maintenance of core banking systems and internal platforms.
• Apply system updates, patches, and basic security configurations.

Monitoring & Performance

• Monitor system performance and report issues related to uptime, availability, and capacity.
• Assist in ensuring system reliability and operational continuity.

User & Access Management

• Assist in managing user accounts, access controls, and Active Directory environments.
• Support implementation of data protection measures and access governance.

Troubleshooting & Support

• Troubleshoot system and application issues.
• Escalate complex problems to senior team members when necessary.
• Support incident response and basic root cause analysis.

Backup, Recovery & Security

• Assist in implementing backup and recovery procedures.
• Support basic security configurations and compliance requirements.

Systems Deployment & Documentation

• Support system deployments, upgrades, and testing activities.
• Document system configurations, processes, and troubleshooting steps.

Collaboration & Continuous Improvement

• Collaborate with infrastructure, network, and development teams.
• Identify inefficiencies and suggest improvements to systems and processes.
• Support IT audits and compliance activities.

Qualifications & Experience

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience: 1–3 years of experience in IT support, system administration, or a related field. Basic understanding of Windows Server and/or Linux systems. Familiarity with networking fundamentals (TCP/IP, DNS, DHCP). Exposure to cloud platforms such as AWS or Azure is an advantage. Basic knowledge of virtualisation platforms (VMware, Hyper-V) is a plus. Familiarity with Git or version control systems, and some experience with scripting or automation (PowerShell, Bash), is a plus. Preferred certifications: Microsoft Azure Fundamentals/Administrator (AZ-900/AZ-104), AWS Cloud Practitioner, or any entry-level IT certification.

Key Skills & Competencies

• Strong problem-solving and troubleshooting mindset
• Willingness to learn and adapt quickly in a fast-paced environment
• Good communication skills (technical and non-technical)
• Attention to detail and ability to follow structured processes
• Ability to work independently and collaboratively within a team
• Basic analytical thinking and system understanding

Reporting Structure

• Reports to: Senior Systems Analyst.
• Direct Reports: None.

Working Conditions

Primarily based at the Client’s Hargeisa office, supporting IT operations under the guidance of senior systems team members.

Remuneration & Benefits

Competitive compensation package commensurate with qualifications, experience, and scope of responsibility, in line with the Client’s approved salary structure. Entitlement to annual leave, sick leave, and public holidays in accordance with the Labour Law and Company policy.

Equal Employment Opportunity

The Client is an Equal Opportunity Employer and does not discriminate based on gender, age, nationality, disability, religion, clan affiliation, or any other protected status under applicable Labour Law and other applicable regional laws. All employment decisions are based on merit, qualifications, and organisational needs.

This job description is not exhaustive and is intended to describe the general nature and level of work being performed. The Client reserves the right to amend, revise, or reassign duties as organisational needs evolve.