Share Applications Analyst (Hargeisa)

Recruiting Organisation: Shaqo Kaab Solutions (on behalf of a confidential client)
Job Reference: SKS-JD-BANK-SAA-HGA-2026-V01
Department: Information Technology
Reports To: Share Applications Officer

About This Opportunity

Shaqo Kaab Solutions is recruiting this position on a confidential basis on behalf of a client based in Hargeisa, Republic of Somaliland. The Client is an established financial institution that values operational efficiency, sustainable growth, and professional integrity, and is seeking a capable Share Applications Analyst to support its Information Technology function. All applications and enquiries are managed directly by Shaqo Kaab Solutions; candidate information is shared with the Client only for shortlisted applicants.

Job Purpose

The Share Applications Analyst supports the successful execution of the Client’s initial share offering. The role manages, supports, and optimises a suite of shared business applications and ensures these systems operate seamlessly and efficiently to support share offering.

Key Responsibilities

Reporting & Analysis

• Prepare daily and high-level reports for management.
• Track funding trends and identify operational risks.
• Consolidate team and application performance data.

Escalation Management

• Handle high-value or sensitive application cases.
• Act as escalation point for disputes.
• Provide recommendations to the Share Applications Officer for approval.

Stakeholder Management

• Communicate professionally and effectively with share applicants, ensuring prompt follow-up while balancing the interests of both the Client and the applicant.

Share Application Management & Support

• Analyse and process share applications.
• Provide technical support to end-users, troubleshooting issues related to access.
• Monitor the digital application portal’s performance and work with IT to resolve any systemic issues.
• Analyse workflows and identify opportunities for process improvements using share application capabilities.
• Monitor workflows, forms, and dashboards to improve operational efficiency.
• Review and recommend application batches to the Share Applications Officer.

Qualifications & Experience

Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. Proficiency in scripting or automation tools (PowerShell, Power Automate, or similar) is highly desirable. Familiarity with identity and access management (IAM) principles and tools (Azure AD, Active Directory). Proficiency in Microsoft Office Suite and advanced mastery of MS Excel (pivot tables, VLOOKUPs); experience with banking CRM or core systems.

Experience: 1–2 years of experience in share application support, administration, or analysis. Proven experience with enterprise collaboration platforms (e.g., Microsoft 365, SharePoint Online, Teams, or similar).

Key Skills & Competencies

• Excellent analytical and problem-solving abilities with a focus on root-cause analysis
• Excellent verbal and written communication skills; ability to translate technical concepts for non-technical applicants
• Strong technical expertise with excellent communication skills to bridge the gap between business needs and technology solutions
• Professional fluency in both Somali and English (written and verbal) is mandatory; proficiency in Arabic or French is a significant advantage
• Commitment to ethical standards and data privacy
• Able to solve problems and initiate improvements
• Exceptional attention to detail and commitment to data accuracy, while delivering results under tight deadlines

Reporting Structure

• Reports to: Share Applications Officer.
• Direct Reports: None.

Working Conditions

Primarily based at the Client’s Hargeisa office, supporting share applications processing and systems. Must be available to support urgent processing or escalation matters outside standard working hours when required.

Remuneration & Benefits

Competitive compensation package commensurate with qualifications, experience, and scope of responsibility, in line with the Client’s approved salary structure. Entitlement to annual leave, sick leave, and public holidays in accordance with the Labour Law and Company policy.

Equal Employment Opportunity

The Client is an Equal Opportunity Employer and does not discriminate based on gender, age, nationality, disability, religion, clan affiliation, or any other protected status under applicable Labour Law and other applicable regional laws. All employment decisions are based on merit, qualifications, and organisational needs.

This job description is not exhaustive and is intended to describe the general nature and level of work being performed. The Client reserves the right to amend, revise, or reassign duties as organisational needs evolve.