Share Applications Manager (Hargeisa)

Recruiting Organisation: Shaqo Kaab Solutions (on behalf of a confidential client)
Job Reference: SKS-JD-BANK-SAM-HGA-2026-V01
Department: Information Technology
Reports To: Executive Management

About This Opportunity

Shaqo Kaab Solutions is recruiting this position on a confidential basis on behalf of a client based in Hargeisa, Republic of Somaliland. The Client is an established financial institution that values operational efficiency, sustainable growth, and professional integrity, and is seeking a capable Share Applications Manager to support its Information Technology function. All applications and enquiries are managed directly by Shaqo Kaab Solutions; candidate information is shared with the Client only for shortlisted applicants.

Job Purpose

The Share Applications Manager manages a team of junior analysts and officers to ensure the seamless execution of the Client’s share issuance. The role carries responsibility for the quality, accuracy, and legal compliance of all applications before they are recommended to Management.

Key Responsibilities

Team Leadership

• Supervise and mentor a team of Junior Analysts and Officers.
• Provide daily guidance on complex vetting cases.
• Ensure high performance and accuracy within the team.

Reporting & Analysis

• Prepare daily and high-level reports for management.
• Track funding trends and identify potential risks.
• Consolidate team performance and operational data.

Escalation Management

• Handle high-value or sensitive application cases.
• Act as the senior escalation point for disputes.
• Review and sign off on vetted application batches.

Stakeholder Management

• Communicate professionally with share applicants and stakeholders.
• Ensure timely follow-up and resolution of application-related issues.
• Balance the interests of the Client and applicants while maintaining compliance.

Process Optimisation & Systems

• Monitor performance of the digital application portal.
• Collaborate with IT to resolve system issues and improve workflows.
• Identify and implement process improvements to enhance efficiency.

Application Review & Compliance

• Conduct final quality control checks on all applications before approving.
• Ensure full compliance with KYC/AML standards.
• Review and sign off on vetted application batches.

Qualifications & Experience

Education: Bachelor’s degree in Finance, Law, Accounting, or a related field. Strong proficiency in Microsoft Office Suite, including advanced Excel skills (Pivot Tables, VLOOKUP). Experience with banking CRM or core systems is an advantage.

Experience: 5–7 years of experience in banking operations or compliance. Experience with KYC/AML processes is highly desirable. Experience managing or supervising teams is an advantage.

Key Skills & Competencies

• Excellent written and verbal communication skills
• Strong leadership and financial knowledge
• Fluency in Somali and English (mandatory); Arabic or French language skills are an advantage
• High ethical standards and commitment to data privacy
• Strong problem-solving and process improvement abilities
• Exceptional attention to detail and accuracy
• Ability to work under pressure and meet deadlines

Reporting Structure

• Reports to: Executive Management.
• Direct Reports: Share Applications Officer.

Working Conditions

Primarily based at the Client’s Hargeisa office, overseeing share applications operations and team performance. Must be available to support urgent escalations or compliance matters outside standard working hours when required.

Remuneration & Benefits

Competitive compensation package commensurate with qualifications, experience, and scope of responsibility, in line with the Client’s approved salary structure. Entitlement to annual leave, sick leave, and public holidays in accordance with the Labour Law and Company policy.

Equal Employment Opportunity

The Client is an Equal Opportunity Employer and does not discriminate based on gender, age, nationality, disability, religion, clan affiliation, or any other protected status under applicable Labour Law and other applicable regional laws. All employment decisions are based on merit, qualifications, and organisational needs.

This job description is not exhaustive and is intended to describe the general nature and level of work being performed. The Client reserves the right to amend, revise, or reassign duties as organisational needs evolve.