About the Candidate
Profile
Dynamic and accomplished Public Administration graduate with a strong foundation in human resource management, leadership, and non-governmental organization (NGO) operations. Fluent in Somali (native), and professionally proficient in English and Arabic. Extensive training and experience in data analysis, statistical software, and computer skills. Dedicated to driving organizational success through effective leadership, strategic planning, and data-driven decision-making.
Key Academic Competencies
- Human Resource Management: Developed and implemented effective HR policies and procedures. Managed recruitment, onboarding, and training processes to ensure optimal team performance. Handled employee relations issues, promoting a positive and inclusive workplace culture.
- Leadership & Team Management: Led various teams in planning and executing projects successfully. Conducted leadership training sessions to develop team capabilities. Fostered a collaborative environment that encouraged innovation and teamwork.
- NGO Operations and Management: Coordinated NGO activities, including community outreach and project implementation. Managed stakeholder relationships to ensure support and engagement in NGO initiatives. Analyzed project data to assess impact and inform strategic planning.
- Data Analysis & Visualization: Proficient in SPSS, STATA, Minitab, and Python for statistical analysis and data management. Advanced skills in creating comprehensive and impactful data visualizations.
- Technical Proficiency: Advanced user of MS Office Suite, MS Project, and various new technology systems.
- Conflict Resolution: Trained in conflict resolution strategies to maintain a harmonious workplace.
- Networking: Strong networking capabilities to build and sustain professional relationships.
Education
Experience
* Developed and engaged content for social media, blogs, newsletters, and marketing materials.
* Planned and implemented marketing campaigns, monitor performance, and provide insights for improvement.
* Conducted research to identify local trends, competitor activities, and customer preferences.
* Organized and managed marketing events, trade shows, and product launches in Hargeisa.
* Updated and managed social media profiles, engage with the local community, and monitor feedback.
* Worked with other departments and external vendors to align marketing efforts with business goals.
* Maintained marketing databases, CRM systems, and handle administrative tasks.
* Track and prepared reports, and present findings to the marketing team and management.
* Responded to customer inquiries, develop loyalty programs, and enhance customer satisfaction.
* Ensured brand consistency and assisted in maintaining brand guidelines.
* Collected various municipal taxes from residents and businesses.
* Communicated with taxpayers about their obligations and resolve payment issues.
* Maintained accurate tax records and ensured secure storage.
* Monitored and enforced tax law compliance, issuing penalties when necessary.
* Prepared reports on tax collection activities and analyze data for trends and improvements.
* Worked with other municipal departments and external agencies for coordinated efforts.
* Informed the public about tax responsibilities through educational programs and outreach.
* Enhanced tax collection efficiency through process improvements and technology.
* Provided excellent service to taxpayers, including assistance with payment plans.
* Ensured accurate handling of tax payments and reconcile with municipal financial records.
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